No Way to Treat a First Lady

Why does talk in families so often go in circles, leaving us tied up in knots? Linguist Deborah Tannen reveals why talk among adult family members so often leads to arguments and hurt feelings. Learn to separate the word meaning, or message from the heart meaning, or metamessage - the unstated but powerful meaning that comes from the history of our relationships in the family, where our hopes for being understood and our experience of criticism can painfully meet.